Support

Support

Help with the Vela mobile app and startvela.fit

Vela is an AI-powered fitness and nutrition coaching app for iOS. If something isn't working, you have a question, or you need help with your account, we're here.

1Contact us

Email support@startvela.fit and we'll get back to you as soon as we can — usually within one to two business days.

To help us resolve things faster, include the email address on your Vela account, your device model and iOS version, and a short description of what happened (screenshots welcome).

General questions and feedback: hello@startvela.fit.

2Account & sign-in

If you can't sign in, first make sure you're using the same email address or sign-in provider you originally signed up with. If you're still stuck, email support@startvela.fit from the address on your account.

3Deleting your account

You can request account deletion at any time from in-app Settings, or by emailing support@startvela.fit. Details on what deletion covers are in our Privacy Policy.

4Privacy & data requests

For questions about your data, or to make a privacy request, see the Privacy Policy or email support@startvela.fit.

5Security disclosures

Found a security issue? Please report it privately to security@startvela.fit. We appreciate responsible disclosure.

Our Terms of Service and Privacy Policy govern your use of Vela.